Clinics and practices
Medical Centre Cleaning
Yes, Golden Star looks after medical centre cleaning, through a dedicated team that works only in clinical settings. This short page is for practice managers who found us through our general services and want to know whether we look after general practices, dentists and allied health clinics. We do, and the enquiry starts in the same place as any other. For everything else we clean, see our overview of the sectors we service.
Clinical settings
Who handles medical centre cleaning at Golden Star?
Medical centre cleaning is handled by a separate crew trained for clinical rooms, not by the teams who clean offices and shops. Practices get cleaners who understand treatment rooms, sharps containers and patient privacy, with the same written scope, visit records and single point of contact as every other client.
We keep clinical work apart for a simple reason. A consulting room is not an office with a couch in it. Examination beds, hand basins, treatment trolleys and the floor around them all carry a different level of risk from a desk or a kitchen bench, and the order of work matters more. A cleaner who moves between a clinic and a building site in the same night is carrying habits, and sometimes dirt, from one to the other. A dedicated crew avoids that.
The scope for a practice usually covers the reception and waiting area, consulting and treatment rooms, staff areas and bathrooms. Instrument reprocessing and sterilising stay with your clinical staff, and clinical waste and sharps are collected by your licensed waste contractor. Our role is the environmental clean around them.
What changes
How is a clinic clean different from an office clean?
A clinic clean differs in three ways: equipment is kept to its zone so bathroom cloths never touch treatment surfaces, the crew follows a strict clean-to-dirty order in every room, and patient records and screens are left untouched. Timing matters too, since most practices want everything finished before the first appointment.
In an office, a missed desk is an annoyance. In a practice, a missed treatment bed or door handle is a gap in the infection control that your accreditation depends on. The RACGP's infection prevention and control guidelines expect practices to keep a cleaning policy and a schedule for routine cleaning, and to check that it works. That is why clinical crews work from a room-by-room checklist, sign it off at the end of each visit, and leave the record where your practice manager can see it the next morning.
Privacy is treated as seriously as hygiene. Cleaners do not open drawers, move files or look at screens, and they are briefed to leave any paperwork exactly where they find it. If something looks wrong, such as a door left open or a vaccine fridge alarm sounding, they report it rather than acting on it.
Floors in clinics also take more thought than in most offices. Treatment rooms often have sealed vinyl so spills can be dealt with quickly, waiting rooms may be carpeted, and the join between the two collects dirt. Crews mop hard floors with fresh solution for each clinical area, vacuum carpets with filtered machines, and book periodic floor work such as vinyl scrubbing or carpet extraction for a weekend, when the practice is closed.
Practices that share a building with other tenants often have their common areas cleaned by the landlord's contractor. We clean inside your lease line and work within the building's entry procedures, which avoids paying twice for one foyer.
Quote
What does a practice need to send for a quote?
Send us your practice details through the contact form: the number of consulting and treatment rooms, your opening hours and anything specific to your specialty. A member of the clinical team arranges a walk-through, then sends a written scope and a fixed monthly price.
If the building also has shared foyers, car parks or offices that need a general crew, we can quote those at the same time, and our page on commercial cleaning in Melbourne explains how that side of the business works.
Question
Is there anything else practices usually ask?
The question we hear most often from practice managers is simply whether we do this work at all, since our main pages talk about offices, shops and commercial buildings. The answer is below, and the rest is best covered at a short on-site visit.